Privacy Policy

1. Personal Information You Provide

We collect information you voluntarily provide when you:

• Schedule an appointment
• Complete new patient forms
• Contact us via email or phone
• Submit inquiries through our website
• Register for our newsletter

This may include:

• Your name, address, phone number, and email address
• Your pet’s name, species, breed, age, and medical history
• Payment information (credit card details are processed securely and not stored)
• Any additional information you choose to provide

2. Information Automatically Collected

When you visit our Site, we may automatically collect certain technical information, including:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on pages, links clicked
• Cookies & Tracking Technologies: See “Cookies” section below

3. Information from Third Parties

We may receive information about you from:

• Pet Insurance Companies: When processing claims
• Referring Veterinarians: Previous medical records
• Payment Processors: Transaction confirmations

HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

Providing Veterinary Services

• Scheduling and confirming appointments
• Maintaining your pet’s medical records
• Providing medical care and treatment
• Following up on your pet’s health
• Processing payments

Communication

• Sending appointment reminders
• Providing test results and medical updates
• Responding to your inquiries
• Sending clinic updates and important notices

Improving Our Services

• Analyzing website usage to improve functionality
• Understanding patient needs and preferences
• Improving our veterinary services
• Training staff

Legal & Administrative

• Complying with legal obligations
• Protecting our legal rights
• Preventing fraud
• Maintaining business records

COOKIES & TRACKING TECHNOLOGIES

What Are Cookies?

Cookies are small text files stored on your device when you visit our Site. They help us provide you with a better experience.

Types of Cookies We Use

Essential Cookies:
Necessary for the Site to function properly (e.g., remembering your form inputs)

Analytics Cookies:
Help us understand how visitors use our Site (e.g., Google Analytics)

Preference Cookies:
Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.

To opt out of Google Analytics:
Visit https://tools.google.com/dlpage/gaoptout

HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We May Share Information With:

Service Providers:
Third-party vendors who help us operate our business (e.g., payment processors, website hosting, appointment scheduling software). These providers are contractually obligated to protect your information.

Veterinary Specialists:
When we refer your pet to a specialist, we share relevant medical records with your consent.

Pet Insurance Companies:
With your authorization, we provide documentation needed for insurance claims.

Legal Authorities:
When required by law, court order, or to protect our legal rights.

Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

VETERINARY MEDICAL RECORDS

HIPAA Does Not Apply:
Veterinary practices are not covered by HIPAA (Health Insurance Portability and Accountability Act). However, we maintain the confidentiality of your pet’s medical records in accordance with professional veterinary standards and California law.

Your Rights:

• You have the right to request copies of your pet’s medical records
• Records may be transferred to another veterinarian with your written consent
• We retain records for the time period required by California veterinary regulations

Record Requests:
Contact us at office@delpasovetclinic.com or (916) 925-2107 to request your pet’s records.

DATA SECURITY

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Our Security Practices Include:

• Secure servers and encrypted data transmission
• Restricted access to personal information (employees only on a need-to-know basis)
• Regular security assessments
• Secure payment processing through PCI-compliant processors

However:
No method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

DATA RETENTION

We retain your personal information and your pet’s medical records for as long as necessary to:

• Provide veterinary services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Medical Records:
Pet medical records are retained in accordance with California veterinary practice regulations, typically for a minimum of 3 years after the last date of service.

Marketing Information:
If you subscribe to our newsletter, we retain your email address until you unsubscribe.

YOUR PRIVACY RIGHTS

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have additional rights:

Right to Know:
Request information about the personal data we collect, use, and disclose.

Right to Delete:
Request deletion of your personal information (subject to certain exceptions, such as medical records we’re required to retain).

Right to Opt-Out:
Opt out of the “sale” of personal information. (Note: We do not sell personal information.)

Right to Non-Discrimination:
You will not receive discriminatory treatment for exercising your privacy rights.

How to Exercise Your Rights

To exercise your privacy rights, contact us:

• Email: office@delpasovetclinic.com
• Phone: (916) 925-2107
• Mail: 924 Del Paso Blvd, Sacramento, CA 95815

We will respond to your request within 45 days.

CHILDREN’S PRIVACY

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites (e.g., pet insurance providers, veterinary organizations). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

EMAIL COMMUNICATIONS

Newsletter & Updates

If you subscribe to our newsletter, we will send you:

• Pet care tips and educational content
• Seasonal reminders (e.g., flea/tick prevention)
• Clinic updates and announcements

Unsubscribe:
You may opt out at any time by clicking the “unsubscribe” link in any email or by contacting us at office@delpasovetclinic.com.

Transactional Emails

We may send emails related to your appointments and services even if you’ve unsubscribed from marketing emails. These include:

• Appointment confirmations and reminders
• Test results
• Important medical updates
• Payment receipts

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notice of Changes:
The “Last Updated” date at the top of this page will reflect the most recent revision.

Material Changes:
If we make material changes that significantly affect your privacy rights, we will notify you by email (if you’ve provided an email address) or by posting a prominent notice on our Site.

Your Continued Use:
Your continued use of our Site or services after changes are posted constitutes your acceptance of the revised Privacy Policy.

DO NOT TRACK SIGNALS

Some web browsers have a “Do Not Track” feature. Our Site does not currently respond to Do Not Track signals. You can control cookies and tracking through your browser settings.

INTERNATIONAL USERS

Our Site and services are intended for users located in the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country.

CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Del Paso Veterinary Clinic
924 Del Paso Blvd
Sacramento, CA 95815

Phone: (916) 925-2107
Email: office@delpasovetclinic.com

Privacy Concerns:
We take privacy concerns seriously and will respond to your inquiry within a reasonable timeframe.

ACKNOWLEDGMENT

By using our Site or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Last Updated: February 2026